We strive to present our customers with the highest quality product. Our product is manufactured in the U.S.
(by us: Tamashii Co., LLC) and is inspected for flaws.
RETURNS: Due to sanitary purposes, any trousers which have been "used" cannot be returned. "Used"
means soiled with urine and/or washed. Absolutely no exceptions. If the item has an order of cigarette smoke,
the re-stocking fee will be higher due to the excessive cleaning process to rid the garment of this odor.
You should be able to tell immediately if the size you ordered is incorrect -- which is why our return policy is 15
days from the DATE OF PURCHASE. Check out our List_of_breeds page which helps you to determine
All returns must be approved by Tamashii Co., LLC via e-mail prior to product being returned. Any unsolicited
package which has not been approved for return will be refused.
E-mail us with notification of return and we will advise you via return e-mail if your return is within the
parameters of our return policy and to which address to ship the item to. All orders which depart our dock are
subject to the below fee.
You may return the unused pair via U.S. Postal Service within 15 days of purchase and we will refund your
order less a 25% re-stocking fee (exchanges are excluded from this fee) and less all associated
shipping/handling charges. Orders that are past the 15 day return policy will be taken on a case by case
basis and may be subject to a 30% and up to 55% fee if approved for return.
EXCHANGES: If the size you have ordered does not seem to fit your pet, please advise us of your return and
we will cancel and refund your order (less shipping/handling). You may at this point go back online and
re-order another size and your order will be processed and shipped the following day. Exchanges are not
subject to a re-stocking fee.
Please send inquiries to: info@TinkleTrousers.com
will not contact you with any further promotions, e-mail notifications, or newsletters. We respect each
customer's privacy and realize people are bombarded with newsletters and e-mail on a daily basis. The only
e-mail you will receive from us is to answer any questions you have asked about our product and to notify you
of your shipping details once a shipment has been expedited.