We strive to present our customers with the highest quality product. Our product is manufactured in the U.S. (by us: Tamashii Co., LLC) and is inspected for flaws.
RETURNS: Due to sanitary purposes, any trousers which have been "used" cannot be returned. "Used" means soiled with urine and/or washed. Absolutely no exceptions.
You should be able to tell immediately if the size you ordered is incorrect -- which is why our return policy is 15 days from the DATE OF PURCHASE. Check out our List_of_breeds page which helps you to determine correct sizing.
All returns must be approved by Tamashii Co., LLC via e-mail prior to product being returned. Any unsolicited package which has not been approved for return will be refused.
E-mail us with notification of return and we will advise you via return e-mail if your return is within the parameters of our return policy. All orders which depart our dock are subject to the below fee.
You may return the unused pair via U.S. Postal Service within 15 days of purchase and we will refund your order less a 25% re-stocking fee (exchanges are excluded from this fee) and less all associated shipping/handling charges. Orders that are past the 15 day return policy will be taken on a case by case basis. Send all returns to: Tamashii Co., LLC P.O. Box 1234 Erie, CO 80516-1234
EXCHANGES: If the size you have ordered does not seem to fit your pet, please advise us of your return and we will cancel and refund your order (less shipping/handling). You may at this point go back online and re-order another size and your order will be processed and shipped the following day. Exchanges are not subject to a re-stocking fee.
Pre-Holiday special returns. Free shipping offered will not be counted if a return needs to be refunded. Exchanges will not receive an additional free shipping offer.